This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. Broadband Extras & Apps from BT. Plusnet charges £49. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Hello, Me and mother currently have not recieved internet for an entire month. Keep track of your bills and usage. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. 99/month when bundled with Fibre 1 superfast broadband thereafter. Hi, I have made the mistake of moving from Sky fibre to Bt Fibre. Until today I paid for Sky ADSL2+ broadband for her. Switched from BT to Plusnet, activation day today 19th May. More about. if you have a broadband package that will include phone line so are you being charge by BT & SKY for your landline. Options. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. This is a small network termination point. 5cm in size. Or there might be a problem with your broadband. Solved: I have been a BT broadband customer for about a year. 0800 587 4787Activate Work Mode and Game Mode. He gives me a router to take home and I cancel with BT. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). Only on EE. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Scam calls. Home phone including Digital Voice; BT Mobile; Email. . Call backs ar. Attempt to phone BT to report that the line is still not active. I've spoken to several advisors and booked an engineer for Friday but it has been impossible. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. So, reading other posts, I am not alone with my recent activation issues. I put it into a socket positioned. Watch our short video guides or follow our step by step instructions. . The Openreach database is primarily attatched to a phone number, that is their USO. So if I ordered it that day, the soonest I could get connected was on 12th Sept. Announcements, Guides & Community Updates; The Lounge; BT. Sim only deals. Hi , I am so sorry for the delay in getting your services activated. All four TNT Sports channels, £1/month for three months. BT broadband and Sport from £1 a month for 3 months. 20-02-2023 04:51 PM. Sky told BT the number had been reallocated - migration denied. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. Hello I'm sorry to hear about this experience, I completely understand your frustration. Signed up 2 weeks ago and activation was today. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. I am sorry again for the problems activating discovery+. Thank you for any help. The status will then change to. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. No. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Plusnet Perks. £100 BT Reward Card 171123. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. Terms apply. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Pause and rewind live shows on our most advanced personal video recorder yet. I'm sorry if you're having problems setting up the BT Sport on your EE service. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. I can't guarantee that we can get this moved quicker but we can take a look into this for you and see what's happening. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. Broadband service has been satisfactory since my connection on 17 Aug. Hi All I was wondering if someone could shed light on what could be going on here. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. BT are supposed to activate my home broadband on 15/06 . How much does it cost to install a new BT phone line or reconnect an old one? Find out all you need to know about BT connection fees for a new phone line installation, or to reconnect your service. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. Find out what the lights mean on your BT Business hub. ACTIVATION. I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Activating your Sky Broadband. 24 month contract. 0. BT Sport app. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. Once completed you could have requested a new phone number. Yesterday was my activation day but from yesterday my router is flashing pink light and I don’t know what’s the problem. You can then manage your BT TV account and change your Netflix plan. . Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. Get ready. . Announcements, Guides & Community Updates; The Lounge; BT. . Its now the next morning an. Since then and currently speed has reduced to c 11Mbps. Openreach are now saying that there is an. I've just got of the phone to customer support having been told that there was a 'problem. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. Please check your settings “. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. You must activate your card within the period advised by the party who provided you with your card. Registered: 21-04-2017. Community; Community;. ). But she decided to move to BT Fibre 1. Free activation. “You can't watch TV at the moment as there is a connectivity problem”. They have no clue about my order until I called them on 15/06. I am going through the usual problems with Openreach and activating my broadband. . Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. Options. BritBox on BT TV. I have un-installed and re-installed the software 5 times in various different ways but. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. Landline; BT Mobile; Email. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. . BT. . It's time. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. Aargh! I'm at the end of my tether here. Connect to your BT broadband hub over wi-fi or use the 1. If you need any further help please let us know. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. However by restarting the O. It seems like there may be an issue with this from the post you've added on. 4. Once completed you could have requested a new phone number. Activation has not worked. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. com & Community; Broadband. This is just a customer to customer help forum, everyone here, including myself, are just customers. Go to solution. My activation date was on the 5th of November. . View Deal. BT broadband and Sport from £1 a month for 3 months. Welcome to this user forum for BT Retail phone and broadband customers. Hi All, I'm wondering if anyone could help me with an issue I've been struggling with, especially trying to get my point across to the BT support desk. Activation was set to be on the 19th. . If that fails, feel free to email me at tv. 2. Yesterday was my activation day and I waited in for the engineers. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. On the day of activation, connect your new router to the master phone socket. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. It’s your call. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. I have been trying to activate the BTsports app since it was launched without success. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. How to install your broadband, fix connection issues, improve your speed and more. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Broadband activation issue. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. She has been with BT for landline for years (well over 30 years). You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. . Please try after 15 minutes. Digital adapter problem. It means we can do a better job for you and the nation, both now and in the future. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. I tried activating it on-line. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. The Lounge; BT. Received TV box, hub and told that phone line was active. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. That increase. No one turned up on the date. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. Open discovery+ and choose Sign In. The adviso. Hi, I’m hoping someone might be able to help or shed some light on my problem. I had an activation date of Apr 26th, but there is no connection. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. I thought it’s a straightforward transfer. I have tried to order Broadband only connection from BT. On ringing BT orders help desk, I was told its a “technical issue” with Open Reach and unless they fix it, nothing can be done. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). Having a cheap wired phone (£5) is a very useful tool to diagnose any faults, especially a noisy or disconnected line. . If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. Fix broadband problems. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. The adviso. BT Broadband Talk service terms What we provide. Re: Activate Discovery plus. However, it's. BT broadband moving house over the phone. Option 2. Broadband service has been satisfactory since my connection on 17 Aug. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Hello I'm sorry to hear you have cancelled your order. Select Activate on BT Virus Protect. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. The "Activate" button on my Product management page is still live but if. If you’ve moved into a new-build home and your phone or broadband isn’t. Annual price changes and terms apply. Still no help; Options. I ordered BT fibre broadband to my new address on 5/7/23. I ordered ultrafast fibre 1 on the 22 of October. . If you run into difficulties or have a question about BT’s products and services, join our community and. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. But she decided to move to BT Fibre 1. . Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Free P&P and no upfront costs. 0 Ratings. TalkTalk. 99 for a new landline, but it’s free if you already have one. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. The phone number will not show on the checker as it does not come over copper. Your options. 5 days a. Ask the BT. If your BT broadband home network is playing up, you're not alone. Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. g. On the day of your visit. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. If not, select the Manage button for TV and Sport (if you see it). Order. However, I am curious. If not, select the Manage button for TV and Sport (if you see it). The representative told me they are chasing with Open reach team and I called the next day I got the same reply. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. They have no clue about my order until I called them on 15/06. Edit - No issues listed on the service status page. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. Choose a topic. com and include your BT ID and BT account number in the email. Not fully true. The engineer came and there was no issues raised however the activation did not occur. To sign in on your BT TV device, follow the steps below. I keep bein. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. TalkTalk and BT line problems, no help from either. When the service starts. Choose one of our great value broadband packages. BT are supposed to activate my home broadband on 15/06 . Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. According to this post by their community manager: Xbox Game Pass Ultimate on BT Broadband - BT. Openreach are now saying that there is an. So placed the order on 22nd June. BT Halo. 3. I hope this is the right forum area - apologies if not. I ordered BT fibre broadband to my new address on 5/7/23. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. Every time I am told to. If that fails, feel free to email me at tv. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. Keep an eye on bt. . none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. This will help to keep you safe while browsing online. Welcome to BT’s official support community. We’ll do what we can to help. Open discovery+ and choose Sign In. Then select ‘ Add Game Pass Ultimate’ to get set up. Your options. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. New 24-month BT Broadband and BT TV contracts required. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. 99. Signed up 2 weeks ago and activa. So I assumed that the problem had been fixed. Power light is orange. With fibre all the way to your home, no copper cables. £39 per month. so there was no issues there… now all there was to do was wait for it to be activated. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. We moved from Sky to BT after they failed to activate our broadband. Rung BT a few times who were very helpful and spoke to open reach…. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. We were told we couldn't add TV services until the phone and broadband were activated. You may need to use the. by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. We’ve spent hours on the phone and ea. We spent the weekend troubleshooting the problem with BT over the phone and t. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. They have a large number of electronic components which can fail. . You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. BT Fibre broadband / Broadband Activation Issues; Options. Connect to our 4G mobile network for browsing, streaming and downloading. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. apps@bt. I was watching a Twitch stream at the time it went down. Come Tuesday morning, my phone line was working and had been swapped but the smart. Download the My BT app today to get more from your account and products and services. . I am without a landline and broadband for the. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. 2. Set up your BT internet in 8 simple steps. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. Manage your account Download the My BT app to check your bill, test your speeds and activate your internet security products. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. Supercharged, ultra-reliable broadband. Re: Activation Date/BT already a nightmare. So, reading other posts, I am not alone with my recent activation issues. Re: Broadband Activation Delayed - Latest. Learn about BT Sport, available with Broadband. Dialling the 08005874787 number some on here suggest. Safe to say we’re still waiting. in Broadband activation 20-06-2023; After activation sync speed dropped. Security. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. Activation of Broadband confirmed, but no broadband service and told to wait three days. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. Home phone including Digital Voice; BT. Track my order >. Ask the BT Community. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Change the playing field, expect problems. Long story short. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. She has been with BT for landline for years (well over 30 years). Hi. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. On hold for more then an hour. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. Bills & Packages. Skip Navigation. . 20-02-2023 04:51 PM. 16th December - Not c. 2. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. 8 up, which is consistent with past results. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. g. All the major providers, like Sky, BT, Virgin. Checkout now. Quality of ServiceFirst of all apologies for the long post but here goes. 24 month contract. YouView from BT; BT Sport on TV, Online player or App;. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. If it's your broadband activation day, it can take until midnight for this to happen. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. Community; Community; Announcements. Check for known service issues in. Signed up 2 weeks ago and activation was today. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. My activation date was the by midnight on the 21st but never happened. 95 setup cost depending on the package. I got confirmation from both BT and Sky that my phone line and broadband woul. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. 16th December - Not c. Automatic Compensation. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. Region No. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. 99 delivery charge for your BT router. ACTIVATION. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. My Phone. Month 4 from £32. Connect to our 4G mobile network for browsing, streaming and downloading. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide.